SOLUTIONS · REVIEWS
Every review. Replied. In hours.
A one-star review left for three days is a public verdict. Answered within hours, it becomes a conversation — and everyone reading sees a business that shows up.
The seven-step reply, the same for a five-star rave and a one-star complaint.
Locked means fixed: the same seven steps in the same order, every reply. Nothing gets improvised in public, and every answer holds your business to one standard.
Acknowledge them by name
Thank the person for taking the time, not the star rating.
Give the context plainly
What happened, no excuses.
Take responsibility
Own the part that was yours.
Offer one specific next step
A redo, a refund, a callback, not ‘we’ll do better.’
Take it offline when it needs it
Move to a call or DM before it escalates in public.
Follow through
Do the thing that was promised.
Close the loop in public
So the next reader sees it resolved.
“Waited 25 minutes past my slot. Not what I expected from you.”
Hi Rohit, thank you for flagging this. We had a staffing gap that morning and that’s on us. Your next touch-up is on the house — I’ll message you on WhatsApp to pick a time. Sorry again.
Your voice. Your customer’s language.
A stiff, off-brand reply tells the next reader nobody’s home. These sound like your counter, in the language your customer left the review in.
- Your register is set once and reused, so it never drifts reply to reply. A salon stays warm, a clinic stays formal.
- Indic replies checked twice, catching Hinglish, Tamil, Kannada, Telugu, and Malayalam tone drift before they post.
- Every reply waits in WhatsApp for your yes, or a quick edit, before it posts. Nothing goes public unread.
Six hours on Essential. Four on Dominate. That’s the whole difference.
Every plan answers every Google review; coverage is never the paywall. The only thing you choose is how long a one-star sits unanswered. Escalations that need your call are flagged to you to decide.
The review fades down the page in a week. Your reply is what the next customer still reads a year from now.
That’s why every one gets answered, the raves and the complaints alike, closed out in public so the person deciding whether to walk in sees a business that showed up.
Answered reviews feed straight into how you rank on your Google Business Profile, and you can approve every reply from a single WhatsApp thread with Boss Mode.
“Had a mix-up with my booking, but the owner sorted it within the hour. Been back twice since.”
Thank you, Anita — glad we could set it right. See you next time.
One conversation. That's where it starts.
Tell us what you run, where you are, and what your business sounds like at 9am. One WhatsApp chat to begin.
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